Pharmacy Opening Hours – Christmas Holidays

Pharmacy opening hours over the Christmas Holiday period Pharmacy contact details: Well Pharmacy (0191 386 5762) 25 Gilesgate, Durham City, DH1 1QW Boots Pharmacy (0191 384 2213) 2-5 Market Place, Durham, DH1 3NB

Last modified: December 18, 2023

Practice statement to support being a greener practice with regards to medications

Between 65 – 90% of a practice’s carbon footprint is due to the medications that we prescribe. In addition, there are issues around the disposal of medicines and their packaging. Medicines are a vital part of providing good healthcare and we are not advocating stopping prescribing altogether.  However, there is more we can do to review […]

Last modified: November 10, 2023

Medical Centre Locations / How To Find Us

How to get to: University Health Centre University Health Centre, Green Lane, Old Elvet, Durham DH1 3JX (view on Google Maps) (a) By Road: The health centre is located on the east side of Durham City Centre. From the A1(M), exit at junction 62 and follow the A690 towards Durham. At the roundabout take the […]

Last modified: September 6, 2023

Friends and Family Test

We invite patients to submit their feedback to use via the Friends and Family test. Please complete the form below to send your response. Thanks for taking the time to help us to improve!

Last modified: July 18, 2023


How to use the NHS app The Hope Foundation in Middlesbrough have created an excellent series of videos for how to use the NHS app. Their videos are linked to below. How to download and install on iPhone How to download and install on Android Phone How to setup using photo ID How to request […]

Last modified: April 13, 2023

Did not attend policy

An appointment is classed as ‘Did Not Attend’ (or DNA) when a patient fails to attend or does not cancel/rearrange an appointment with sufficient notice for it to be reallocated. This causes frustration for both staff and patients and is a waste of resources. The effect is to increase waiting times for appointments with doctors […]

Last modified: January 12, 2023

Eating Distress North East

Eating Distress North East offer short-term one-to-one counselling to those struggling with eating distress. The service is available to anyone with disordered eating, including people with a diagnosed eating disorder. Counselling sessions will either be online, or face-to-face at their office in central Newcastle. Please self-refer using the link below. If you are a Durham […]

Last modified: September 27, 2022

World Patient Safety Day 2022: Medication Without Harm

Established in 2019, World Patient Safety Day is one of The World Health Organization’s (WHO) global public health days. Its objectives are to increase public awareness and engagement, enhance global understanding, and work towards global solidarity and action by Member States to promote patient safety. The theme for World Patient Safety Day 2022 is Medication […]

Last modified: September 7, 2022

Easy-read library

Below is a library of easy-read documents for a range of common health conditions. If there is a problem with one of the documents, please let us know. If the information you need isn’t available in the library below, please call us at the surgery and we will try and find it for you. Cervical […]

Last modified: September 14, 2022

Know your NHS Services

The below information leaflet explains the types of NHS services available and what each service can provide.

Last modified: August 24, 2022

Chronic Pain

Chronic pain (sometimes known as long-term pain or persistent pain) is pain that lasts for more than 3 months. Pain can be secondary to (caused by) an underlying condition (for example, osteoarthritis, rheumatoid arthritis, ulcerative colitis, endometriosis). Chronic pain can also be primary. Chronic primary pain has no clear underlying condition or the pain (or its impact) […]

Last modified: July 3, 2023

Steroid sick day rules

This applies to you if: You suffer from Addison’s disease (also called primary adrenal insufficiency) You have taken, or will take, steroid replacement therapy for 4 or more weeks (i.e. more than 3mg prednisolone or more than 10mg hydrocortisone daily) You have taken, or will take (because of, e.g. recurrent exacerbations of asthma or COPD) […]

Last modified: July 12, 2022

Pharmacy opening hours – Late May and Jubilee Bank Holidays (2nd & 3rd June)

Well Pharmacy (0191 386 5762) 25 Gilesgate, Durham City, DH1 1QW Thursday 2nd June: Closed Friday 3rd June: Closed Boots Pharmacy (0191 384 2213) 2-5 Market Place, Durham, DH1 3NB Thursday 2nd June: 10:00-16:00 Friday 3rd June: 10:00-16:00 Boots, Durham (0191 384 8058) 5 North Road, Durham, DH1 4SH Thursday 2nd June: Closed Friday 3rd June: Closed

Last modified: May 25, 2022

Hay Fever Self-care

If you are suffering from mild to moderate hay fever, please read the following NHS guidance.

Last modified: July 15, 2022

Pharmacy – Easter Bank Holiday Opening Times 2022

Pharmacy Good Friday Saturday Easter Sunday Easter Monday Telephone number Well Pharmacy (25 Gilesgate, Durham City, DH1 1QW) Closed Closed Closed Closed 0191 386 5762 Boots Pharmacy (2-5 Market place, Durham, DH1 3NB) 10:00-16:00 08:30-17:30 Closed 10:00-16:00 0191 384 2213 Boots, Durham (5 North Road, Durham, DH1 4SH) Closed 09:00-17:30 Closed Closed 0191 384 8058

Last modified: April 11, 2022

NHS Campaign: Painkillers Don’t Exist

Painkillers Don’t Exist is an NHS campaign that aims to raise awareness of the dangerous effects of long-term high-dose pain medication and empower people living with pain to make informed decisions about their health.

Last modified: July 15, 2022

Proof of COVID Vaccination

NHS COVID Pass If you require proof for travel, you can download the free NHS app. From the 17th May 2021, you will be able to display evidence of vaccination within the app. If you require a paper copy, you must telephone 119. The practice dose not provide evidence of COVID Vaccination status. International Vaccinations […]

Last modified: May 9, 2022

Registration Forms

NHS Registration Form You will need to complete an NHS (GMS1) Registration Form for each member of your household when you register in person. Copies are available from the Surgery and on this website. Download the NHS (GMS1) Registration Form (all new patients) Personal History Form As it takes a while for your medical records […]

Last modified: December 1, 2022

Practice Boundary

The Practice provides general medical services for the Durham City population. Our practice boundary includes the following areas: – Gilesgate– Belmont– Carrville– Sherburn Village– Merryoaks– Nevilles Cross– Framwellgate Moor– Pity Me– Shincliffe– Durham City Centre To register as a new patient with the practice patients must reside within the defined practice boundary. If unsure, please […]

Last modified: January 22, 2024

Registering as an Unpaid Carer

We encourage all patients who act as the sole or primary carer for a family member or friend in an unpaid capacity to register as a carer to be entitled to support. If we know you are a carer we can: support you with any physical health issues related to your caring role make you […]

Last modified: March 2, 2021

Learning Disability

Below are some sites that may be of particular interest to people who have a learning disability, or their family/carers. For more information please contact the organisations, or speak to the Social Prescriber Link Worker to discuss getting the right support. Join The Learning Disability Register – Don’t Miss Out | Mencap Information about the […]

Last modified: October 13, 2022

Flu Vaccination 2021

Having a Flu vaccine is especially important in 2021 to protect yourself and others and reduce the risk from coronavirus. How to book Who can have a free NHS vaccine? The following people are eligible for a NHS flu vaccine, those who are: are 50 years old or over Living in a care home 2-3 Year […]

Last modified: December 16, 2021

Isolation Note Prior to Procedure

If you have been asked to isolate (shield) prior to a procedure or operation, you will need to provide your employer with evidence. This does not need to be from your doctor. You can print the form below and complete it and this is sufficient evidence.

Last modified: July 30, 2020

Non-NHS Fees

Some services are not covered on the NHS, find out more.

Last modified: October 3, 2022

Vasectomy Clinic

We offer a one-stop vasectomy clinic on the NHS. Find out more.

Last modified: February 13, 2019


Information for carers

Last modified: February 13, 2019

Research Involvement

Claypath and University Medical Group is proud to be involved in Primary Care Research. The practice is actively engaged with the NHS National Institute for Health Research and Local Research Centres, and can signpost suitable and willing patients to relevant research studies that  might be of relevance to them. A copy of our Research Privacy […]

Last modified: August 12, 2020


Information about the Patient Advocacy And Liaison Service (PALS)

Last modified: May 6, 2020


We are a training practice. Find out what that means for you.

Last modified: May 28, 2020

Disabled Access

Information about disabled access, car parking and university medical evidence forms.

Last modified: May 28, 2020

Car Parking

Our surgery car park is provided for your use when attending the practice. We would ask that disabled car parking bays remain available for patients with mobility problems, and/or their carers when escorting them to and from the practice.

Last modified: May 28, 2020