During Working Hours
Online Consultation Opening Hours: Monday-Friday 8am – 1pm. Outside of this time, either call reception or use 111 online.
Early Closure of Online Consultation Services on High-Demand Days
Occasionally, we must close the service earlier than planned due to high levels of demand. This measure is taken to ensure that every case is reviewed on the same day. When the service is closed, and you follow the link provided below, you will be informed that we are not accepting requests at that time. In such situations, you have the option to either contact the surgery via telephone or visit 111 online. We apologise for any inconvenience this may cause.
The service is only operational on working days to ensure we can provide an end-of-the-working-day response and keep the service safe.
Response Times
We aim to respond to most cases before the end of the working day. Some cases may occasionally incur a slower response.
If you think your query needs an response within the next few hours, call the surgery rather than using an online consultation. If you have an emergency call 999.