Patient transport services (PTS) provides free transport to and from hospital or NHS provider for:
- patients with a medical need for transport;
- escorts for patients who have a medical need for an escort.
Making a booking
To make a transport booking, patients, their family members or carers will need to dial 03000 269 999, where they will be taken through the national eligibility criteria by a TRC call handler to ensure there is a medical need for transport.
Once eligibility is confirmed, TRC will then complete the booking via the North East Ambulance Service’s on-line booking portal.
Please only ask for transport if you have a medical need for transport or a medical need for an escort.
Your local patient transport service is only for those with a medical need. For more information on the Patient Transport Service, please visit the Patient Transport Website.